The three survey types in Feedback Journey

Feedback Journey has three survey types, one for each way knowledge work is delivered. Each type asks four fixed questions, scored from 0 to 10, where 0 means “I don't know”. The questions never change, which is what lets you compare results across projects, across years and across people.

Which survey type should you choose?

Pick the type that matches how you worked with the client, not the industry you work in.

• Long-term — assignments running over several months where you work inside the client's team, usually on site.
• Service delivery — work delivered to a client over time without sitting alongside them, such as a lawyer handling a case.
• Workshops and courses — short engagements lasting from a few hours to a couple of days.

What does each survey type measure?

Every type covers your expertise. After that they diverge, because the things a client can judge depend on how closely they worked with you.

Why are the questions fixed?

Fixed questions are what make a score mean something. If every survey asks the same four questions, an 8.4 this year can be compared with an 8.1 last year, and your results can be compared with a colleague's. A custom form gives you a number that only makes sense on its own. That is the trade we have deliberately made: less configurability, far more meaning.

What does a 10 mean?

A 10 means world class, and responders are told to save it for one. When someone picks a score, guidance appears explaining what that score signals. A 9 is described as unusual, 7 to 8 as a good job, and 5 to 6 as an average result with room to improve. This nudge is deliberate. It pushes scores away from polite tens and towards honest, useful numbers, and in practice most real scores land between 6 and 10.

Can a client answer anonymously?

Yes, but the default is to invite people by name. Each person you invite by email gets a unique link, so you know who answered and can follow up on what they said. You can also share one open link that anyone can answer anonymously. That suits workshops especially well, because you can collect scores in the room before everyone leaves. Every response can also carry free-text feedback and an optional named recommendation you may reuse in your marketing.

What happens to the results?

Results feed the two things you show and act on. Turn a weak category into an improvement goal and track it through later surveys. Turn a range of completed surveys into a Journey Card that proves the outcome to your next client. Both work with all three survey types.